Mystery shoppers visit businesses “disguised as normal customers,” and do the things other customers do—ask questions, make a purchase, make a return—but with a twist. These undercover customers are there to evaluate the businesses and their employees. After a visit, the mystery shopper completes a report or questionnaire detailing what occurred. Why Do Businesses Hire Mystery Shoppers? In general, shops are done to find out about the level of service provided to customers. However, mystery…