July 31, 2008

Shopping Carts & the E-aisles


Have you ever gone to the store and thought you only needed a few things so you didn’t grab a cart? The next thing you know your hands are full and groceries are crashing everywhere making a big mess. If only you had gotten a cart. Shopping carts are not necessary on your website as long as you do not mind doing a little extra work (just like carrying all those groceries) and processing each order individually. If you choose to forego having a shopping cart on your site, it is important to…

Introducing a Mystery Shopping Program Employees


Often times, upper management is uncertain about the best way to present a Mystery Shopping program to their employees. The initial rollout of the Mystery Shopping/Employee Incentive Program is crucial to its success. Your company’s executives must involve middle and lower management and build excitement from the inside out. It is usually a good idea to share the program objectives with all affected employees as well, to give them a better understanding of why the program is so important….